This month, January 2012, Flippers Pizzeria, an Orlando pizza restaurant with eleven locations and a central commissary that supports the growth of the pizza franchise,celebrates its twenty?fifth year in Central Florida.
When Flippers Pizzeria opened its first location in 1987 near Sea World, business owners had a specific goal in mind for the new pizzeria—creating delicious pizzas from the freshest ingredients possible and treating every guest with five?star customer service.
Eleven locations, a commissary, and a wholesale division later, Flippers Pizzeria’s mission remains the same since 1987, but owners say that after 25 years, it’s still just the “opening inning” for the flourishing pizza maker.
“During these past few years, we have really stepped up our game,” said said Scott Kousaie, Co? President & Founding Partner. “And it’s only beginning of where we’re headed… we’re just getting up to bat here, and all of us are really excited about the future possibilities for our business.”
When consumers walk into a Flippers Pizzeria restaurant today, things don’t look the way that they did in 1987, but the friendly, neighborhood atmosphere and delicious food that made Flippers Pizzeria a success in the first place, is still thriving.
“Our stores have been enhanced over the years due to evolving customer tastes, available technologies, and new conveniences that are now available to us as restaurant owners,” said Flippers founders. “Also critical in our success is the fact that that we have been perfecting the operational structure of the business for more than 25 years; retooling it over time so that every process works in the most efficient and productive way possible.”
Recently, Flippers Pizzeria went through a major rebranding. Stores were remodeled, new menu items added, and a future expansion plan went into effect, offering franchise opportunities to qualified investors who shared a passion for making delicious pizza.
Online ordering was developed, catering menus were improved, and plans to feature a mobile website and iPhone application were set into motion.
Flippers Pizzeria is constantly evolving. “We know that we must remain connected to our customers in order to prosper for another 25 years,” said a Flippers executive team member. “We never rest on our laurels. Our team is constantly searching for the best ingredients, modifying our recipes, and communicating with our patrons to make sure that we are always exceeding their expectations.”
Recently, flat screen TVs and free wireless Internet access were added in restaurants. The Flippers brand also retains a strong social media and Web presence with more than 5,000 active followers who are very vocal and passionate about the Flippers brand.
We are always improving our menu and communicating with our consumers on a daily basis— both online and off,” said a Flippers marketing team member. “Currently, we’ve been promoting our newest menu items on our social media profiles; we enjoy receiving consumer feedback and getting them involved in our conversations and decisions.”
It’s clever uses of today’s technology like this that keeps Flippers Pizzeria at the top of its game.
“We are very proud to have been part of the Central Florida community for more than twenty? five years, and we look forward to celebrating our milestone 25th year in 2012,” said a Flippers representative.
Later this year, Flippers Pizzeria plans to open its twelfth location in The Villages area of Central Florida.
Flippers Pizzeria was recently ranked “Number 1” on MyFoxOrlando’s Mojo Pages for “Best Pizza in Orlando.” Earlier this year, the Orlando pizza franchise began to offer t?shirts for fans of the pizza restaurant to show their support for the brand. The shirts are now available at all locations.
“Fresh Honest Ingredients.” From authentic brick?oven baked pizzas and pastas, to handcrafted calzones and flatbreads, Flippers Pizzeria maintains consistency in taste and freshness. Customers have the option of enjoying a delicious Flippers meal in the comfortable, family friendly environment of their restaurants or the convenience of pick?up and delivery services, as well as Orlando catering services. Flippers Pizzeria is one of the only delivery services that offer the quality of authentic brick?oven?baked pizza. Follow Flippers Pizzeria on Facebook (facebook.com/flipperspizzeria) and Twitter (@flipperspizzaus).