Launch of Foodservice eStart designed to improve customer satisfaction and provide superior guest experiences
Foodservice Training Portal, a leading provider of cloud-based learning applications for foodservice, hospitality, grocery and institutional feeders is pleased to announce the release of Foodservice eStart, a comprehensive customer service education tool for foodservice and hospitality employees- specifically those employed in QSRs, counter and table service operations.
The release of this course provides operators with a training tool directly focused on customer interactions and providing top-quality service. Foodservice eStart equips foodservice employees with the essential knowledge they need to communicate and sell to customers. The employees of an operation are its front line and serve as ambassadors for their companies each day. Foodservice eStart arms them with knowledge of universal customer service principles, positive and appropriate language and in-the-moment problem-solving skills they need to effectively and respectfully serve all customers.
According to the 2015 ACSI Restaurant Report, “Customer satisfaction with the Accommodation and Food Services sector dropped 0.3% to 78.3 on the ACSI (American Customer Satisfaction Index) 100-point scale, contributing to the decline in overall customer satisfaction in the U.S. economy. According to ACSI data, as consumers have more money in their pockets, this should create greater demand for restaurant services. But as diner satisfaction stagnates- or falls, as is the case with limited service restaurants- consumers aren’t likely to spend more.” The ACSI’s time-tested scientific model provides key insights across the customer experience.
Noted Eric Webster, Managing Director of Foodservice Training Portal, “Based on the requests we have received for this type of training in the last 12-18 months, we are pleased that the foodservice market is seeking to improve. Operators are not satisfied resting on their laurels or previously established reputations. They want highly skilled service staff members to generate happier customers, yield higher sales and produce higher levels of customer satisfaction.”
Foodservice eStart has been developed over the last twelve months with direct input from a variety of foodservice concepts and formats. Content is divided into four lessons: Customer Interactions, Order Taking & Suggestive Selling, Brand Representation and Putting Knowledge into Practice. The course concludes with a 20-question final assessment and provide a Certificate of Completion with successful passage. Whether an independent location or a large franchise operation, the course stands as a training solution that creates a single and consistent service standard across a company.
“To improve the quality of customer interactions on a daily basis, there has to be an investment in the employee. With Foodservice eStart, we instruct employees on how to effectively and efficiently provide the highest level of service to their patrons- regardless of the operation’s concept. Operators can easily create a high quality single service standard across their organization,” stated Webster.
Foodservice eStart will be added to the current suite of applications offered by Foodservice Training Portal. Existing content addresses food safety, wine, beer and spirits. Access to Foodservice eStart is available for $399.00 per location and provides usage for an unlimited number of employees for 1 year. To recognize the launch of Foodservice eStart, a 30% discount will be offered to clients through 8/1/15. For more information, to view a demo or purchase Foodservice eStart, visit: http://www.foodservicetrainingportal.com/customerservice.html
Foodservice Training Portal, LLC is a leader in the field of e-Learning and hospitality talent training solutions. The company provides cloud-based education tools for their customers, who range from single location foodservice operations to national institutional feeders. The company currently serves over 1,000 customers providing solutions to assist clients in effectively achieving their training goals. For more information, visit www.foodservicetrainingportal.com.