If you’re going out for dinner, you might want to check your computer or mobile device before you leave to see what the specials are for your favorite restaurant.
Restaurants have been taking advantage of the various social media to showcase their menus. It is not enough just to have good food to survive in today’s economy and local restaurants are engaging with their customers to not only make sure they give them a try, but to guarantee they are repeat customers. By using the different tools that are available to them, they are able to make connections with the people who visit.
“The initial fear,” said Steve Haweeli, president of Word Hampton Public Relations, “was that customers would post about a bad experience. Owners quickly realized that you have a chance to make good in public. You see how things work. It is a great opportunity for customer service best practices.”