ServiceChannel Unveils New Tool for Commercial Contractors

ServiceChannel Unveils New Tool for Commercial Contractors

ServiceClick Contractor Console helps contractors better manage client relationships, quantify performance for prospects and monitor cash flow

ServiceChannel, the leading facilities services management platform, today announced that it has introduced the ServiceClick Contractor Console, an online dashboard to aid commercial contractors in better servicing their clients and managing their business.  This new tool provides contractors with an updated view of all client activity, enabling them to spot service problems before clients do as well as receive detailed summaries of all work orders, proposals and invoices across multiple clients.

“For years, ServiceChannel has helped Brinco provide better service, get new business and get paid faster,” said Ron Praeger, COO of Brinco.  “Now, with its new Contractor Console, we have a more graphic view of all of our client information – so we never miss anything important. And with the MyScorecard feature, we can flag any SLA problems before the client calls, as well as show clients and prospects how we’re exceeding expectations. Last, but not least, it helps us keep on top of our cash flow by constantly monitoring all of our invoices. It’s like having another employee in Accounts Receivable.”

With more than 14 years of experience in the facilities management industry, ServiceChannel understands the needs and requirements for creating a successful relationship between contractors and facilities departments.  It’s that valuable insight that led to the development of the Contractor Console, which was designed around contractor feedback.  The console includes multiple features that aid contractors using ServiceClick in streamlining accounts receivable, as well as showcasing great performance.

“ServiceChannel has always seen contractors as key to keeping facilities running efficiently,” said Eric Schechter, vice president of Contractor Services, ServiceChannel.  “Unlike other software companies, we’re committed to being a neutral platform that delivers value to both facility managers and contractors.  Our technology facilitates a seamless relationship between these two groups to maintain quality and reduce costs.”

Features of the Contractor Console include:

  • Consolidated message center combines alerts, notifications and messages from both Fixxbook and ServiceChannel
  • At-a-glance view of:
    • Year-to-date work order count
    • Scorecard rating provides each contractor with a new, customized report that compares ServiceChannel contractor performance data to the service level agreements set by the client
  • ServiceClick summary view provides topline summary as well as the ability to drill down on the status of the following:
    • Work orders
    • Proposals
    • Invoices
  • Marketing intelligence:
    • “Who’s viewed your profile” report allows contractors to see which companies are looking at their profiles
    • My ScorecardTM rating provides contractor’s sales team with real performance data to share with prospective clients

The Contractor Console is a new feature of ServiceClick, ServiceChannel’s work order management module, and part of the Select Contractor Program, which is dedicated to providing contractors with an upgraded set of business building tools.  Contractors using ServiceClick can immediately access the Contractor Console. Contractors interested in learning more about ServiceChannel and how to participate in the contractor network, please visit Fixxbook, Service Channel’s free commercial contractor directory.

ServiceChannel provides facilities managers and commercial contractors with a single platform to manage work orders, service performance, invoicing and payments . By providing a real time, web-based view of service data across all trades, locations and contractors, facilities managers drive significant ROI for their organizations without adding staff, outsourcing or investing in new infrastructure. More than 35,000 contractors use ServiceChannel every day at over 100,000 locations in over 24 countries.

Fixxbook, ServiceChannel’s online directory of commercial contractors, connects contractors with new revenue opportunities; educational and training resources; as well as credentialing, marketing and management tools.  Fixxbook’s Private Network services provide facilities managers and associations with a set of tools to procure, manage and ensure compliance of their commercial contractors.