Tag Archive | customer service

Driven by National Coverage and Partnerships into New Industries, Kallpod is Poised to Exceed Growth Expectations in 2019

Driven by National Coverage and Partnerships into New Industries, Kallpod is Poised to Exceed Growth Expectations in 2019

The leading guest-facing tabletop and staff collaboration startup proves agile as the company invests in new hires to support the release of its newest solution, Kallpod Pro. Kallpod announces 2018 as a groundbreaking year that outmatched the year’s expectations, with its notable achievements and partnerships ushering in a vast array […]

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Chick-Fil-A Partners with Kallpod to Facilitate Tableside Ordering in QSR Leader's Largest Market

Chick-Fil-A Partners with Kallpod to Facilitate Tableside Ordering in QSR Leader’s Largest Market

Communication Solution Drives Notably Higher Guest Services Scores and Up to a +500 Percent Increase in Revenues from Additional Ordering at the Table Since its inception in 1946, Chick-fil-A has gone above and beyond when it comes to customer service. Simple things like saying “my pleasure” instead of “you’re welcome” […]

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Kallpod Improves Labor Costs and Increases Sales in Hotels, Restaurants, Stadiums, and Amphitheaters

Kallpod Improves Labor Costs and Increases Sales in Hotels, Restaurants, Stadiums, and Amphitheaters

Customized Tabletop Device Streamlines Communication Between Staff and Customer Kallpod, a custom communication solution that facilitates seamless, real-time engagement between guests, service staff and internal teams, elevates the ways customers are able to interact with servers – with the push of a button. From hotels and restaurants to stadiums and […]

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The Biggest Reasons Restaurants Lose Customers

The Biggest Reasons Restaurants Lose Customers

Let’s face it. Every restaurant at one point or another is dealt the reality of lost customers. And while it’s impossible to please every customer, every time, if you find your restaurant’s business declining, there’s probably a bigger issue to blame than just the slow economy, a couple of negative […]

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How to Quickly and Quietly Handle Customer Conflict

How to Quickly and Quietly Handle Customer Conflict

Unfortunately, your customers aren’t always going to be happy. Customer complaints are just an expected part of the job! But what do you do when an upset customer takes it to the next level? What’s your best course of action when customers are loud, angry, or disruptive? Handling conflicts with […]

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Beware: Customers Watch Your Employees' Every Move

Beware: Customers Watch Your Employees’ Every Move

You can serve great food and great drinks, but if your service isn’t stellar, forget it. Don’t just assume your servers are doing an awesome job. Even if you don’t notice their mistakes, your customers definitely do. In fact, customers likely notice every tiny mistake your servers make! Here are […]

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Foodservice Training Portal Joins Forces with Value Chain Specialists

Foodservice Training Portal Joins Forces with Value Chain Specialists

Consolidated Concepts to Offer e-Learning Products to their Clients Foodservice Training Portal is proud to announce the addition of its cloud-based talent training tools to the Consolidated Concepts portfolio for foodservice and hospitality operators. Consolidated Concepts is the leading value chain specialist in the US for restaurants.  Their focus is on […]

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Foodservice Training Portal Teams with Restaurant Purchasing Group

Foodservice Training Portal Teams with Restaurant Purchasing Group

Dining Alliance to Offer e-Learning Products to their Members Foodservice Training Portal is proud to announce the addition of its cloud-based talent training tools to the Dining Alliance portfolio for foodservice and hospitality operators.  Dining Alliance leverages buying power on behalf of members in order to negotiate supplier contracts that […]

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Foodservice Training Portal's New Training Tool Helps the Foodservice Industry Educate Employees in Customer Service

Foodservice Training Portal’s New Training Tool Helps the Foodservice Industry Educate Employees in Customer Service

Launch of Foodservice eStart designed to improve customer satisfaction and provide superior guest experiences Foodservice Training Portal, a leading provider of cloud-based learning applications for foodservice, hospitality, grocery and institutional feeders is pleased to announce the release of Foodservice eStart,  a comprehensive customer service education tool for foodservice and hospitality […]

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How to Turn First Time Guests into Loyal Customers for Your Restaurant

How to Turn First Time Guests into Loyal Customers for Your Restaurant

Everyone knows that the best customers are loyal, repeat customers. According to a new analysis by SumAll, a New York-based analytics company, 25% to 40% of the total revenues of the most stable businesses in its network come from repeat business. In the highly competitive restaurant industry, especially, you have […]

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4 Tried and True Ways to Increase Repeat Customers for your Bar or Restaurant

4 Tried and True Ways to Increase Repeat Customers for your Bar or Restaurant

In the bar and restaurant industry, what’s more valuable than new customers is the ability to turn them into long-term, repeat patrons. According to a statistic in a Food Service Warehouse article, The Race for Long-Term Customer Loyalty, loyal customers spend 67 percent more than new ones, making it in […]

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Why Drive-Thru Dining Is Getting Slower

Why Drive-Thru Dining Is Getting Slower

What does another 15 seconds matter to your day? It’s an insignificant sum, nothing you might notice while waiting in a drive-thru for your lunch. But multiply that by 100 customers, and it balloons to a 25-minute wait on your fries. Multiply that by the 68 million people McDonald’s serves […]

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The Power of a Happy Customer

The Power of a Happy Customer

Of course you want your bar or restaurant’s customers to be happy. That’s why you work so hard to make sure you’re providing the best food, the best drinks, and the best service. But have you ever stopped to think about why, exactly, happy customers are so important to your […]

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6 Easy Ways to Exceed Customer Expectations in your Restaurant

6 Easy Ways to Exceed Customer Expectations in your Restaurant

While all restaurant owners and managers strive to exceed their guests’ expectations, sometimes amidst the chaos of running their restaurant the simplest things that will impress their customers can get overlooked. If you find yourself thinking about how you can wow your guests or wondering about what your restaurant could […]

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