Tag Archive | Restaurant Service

The Biggest Reasons Restaurants Lose Customers

The Biggest Reasons Restaurants Lose Customers

Let’s face it. Every restaurant at one point or another is dealt the reality of lost customers. And while it’s impossible to please every customer, every time, if you find your restaurant’s business declining, there’s probably a bigger issue to blame than just the slow economy, a couple of negative […]

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Speed Vs. Quality of Service at Your Restaurant

When customers go out for a meal, they want to get exactly what they ordered, complete with impeccable service. But they also want their meal as soon as possible. So which one is more important…speedy service or quality service? There’s no denying that both factors are important to customers. No […]

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Restaurateurs Split on Phones at the Table

Restaurateurs Split on Phones at the Table

The debate over the use of cell phones in restaurants is continuing to divide owners and staff alike. Some restaurants take a hard line against them, but many who used to ban phones outright are now loosening up on their stance. In many cases, barring phone use does little to […]

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8 Ways to Make Your Restaurant Family Friendly

When a family comes into your restaurant, how do you and your staff react? Are you already annoyed, anticipating the extra mess and possible screaming tantrums? Instead of viewing families full of children as a bummer, try looking at them as a business opportunity. It can be hard for parents […]

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A Warming Trend in Restaurant Service

At Gabriel Stulman’s six cozy restaurants in Manhattan, waiters, bartenders and hosts can drink on the job, play their own music over the sound system and wear just about anything they like. Happy staff makes for happy customers, the thinking goes. “How much fun can you have as a diner […]

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Urbanspoon Reveals American Diners’ Biggest Pet Peeves

Restaurant discovery app Urbanspoon today released a list of Americans’ biggest pet peeves when it comes to dining out. From noisy kids running wild, to menus that clearly need a spell check, Urbanspoon compiled the list based on frequency of complaints within the site’s user reviews, as well as expert […]

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McDonald’s Tackles Repair of ‘Broken’ Service

McDonald’s Corp., battling back from recent earnings disappointments, is putting unusual emphasis on a longtime challenge: getting its far-flung workforce to provide service with a smile. The fast-food giant, whose restaurant sales in the U.S. began to slip last year, is pushing franchisees to improve staffing and service amid mounting […]

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Top 100 Best Restaurants for Service

In honor of the art of excellence in restaurant hospitality, OpenTable, the world’s leading provider of online restaurant reservations, has announced the 2013 Diners’ Choice Award winners for the Top 100 Best Restaurants for Service in the United States and highlight the Top 10 honorees for hospitality.  These awards reflect […]

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Restaurant Customer Service Reaches New Heights

Like many businesses Wirelesswaiting LLC was born out of personal experiences. Its owner and CEO, David Lewis, had on many occasions become frustrated when dining out simply because it was often the case that when he wanted to order more drinks, desert, coffee, etc., or indeed when he wanted the […]

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New Restaurant Service Shows Waiters/Bartenders the Financial Reward of Hospitality and Marketing Their Own Restaurant

Hospitality Tricks for Better Tips: Be a Rich & Happy Waiter hosts seminars that show servers the unconventional, money making tools they have right at their fingertips. Hospitality expert and coach, LeeAnne Homsey developed money making tools for anyone relying on tips and gratuities for income. Having spent her entire […]

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Restaurant Consultant Reveals 80 Most Common Restaurant Mistakes

Restaurant Consultant Aaron Allen – who has represented more than 10,000 restaurants spanning six (6) continents and 45 countries – has just released his list of the 80 Most Common Restaurant Mistakes found among both independent and chain restaurants. His list of common restaurant mistakes covers twenty (20) service mistakes; […]

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Symptoms of a sick restaurant, and the key to higher service productivity

I dine at a lot of restaurants, and I see behavior that I think is indicative of a “sick” restaurant. What I mean is that the restaurant has all the elements for success, but there are issues with management and staff productivity. Here are the symptoms: The staff is not […]

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