Tag Archive | servers

Danny Meyer To Banish Tipping And Raise Prices At His N.Y. Restaurants

Danny Meyer To Banish Tipping And Raise Prices At His N.Y. Restaurants

In mid-November, diners at the New York restaurants Gramercy Tavern and The Modern may notice something new on their menus: higher prices, across the board. Why? Because the man in charge of those and 11 other celebrated eateries is doing away with tipping. Danny Meyer, the CEO of Union Square […]

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U.S. Restaurants Experiment with No-Tipping Policies

U.S. Restaurants Experiment with No-Tipping Policies

Restaurant owners, customers and staff have long railed against the tyranny of tipping, but like a love affair gone bad, it has proved difficult to quit. Now, prompted by a spurt of new minimum wage proposals in major cities, an expanding number of restaurateurs are experimenting with no-tipping policies as […]

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Increase Profits: Knowledgeable Servers Sell More

Increase Profits: Knowledgeable Servers Sell More

Your servers are one of your restaurant’s most valuable assets. In fact, servers are often the only people who actually talk to your customers—which means they’re one of your few chances to make a great impression. But servers have to do a whole lot more than just take orders. Knowledgeable […]

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Study Shows Frontline Service Stress Can Lead to Revenge Behavior

Study Shows Frontline Service Stress Can Lead to Revenge Behavior

Chances are you’ve heard that awful old joke about the waiter slipping an illicit ingredient into the salad dressing of a customer who’s pissed him off. No? Well, listen up anyway. A just-released study from Baylor University’s Hamkamer School of Business is replete with statistical proof of why it pays […]

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