Tag Archive | service

Increase Customer Satisfaction with the Happy Serve System!

Increase Customer Satisfaction with the Happy Serve System!

It’s NOT just about the FOOD! Rave reviews from around the country confirm that Happy Serve is the most time saving and customer friendly product in the restaurant industry. Happy Serve’s unique table serving system gives your patrons a more enjoyable and relaxed dining experience, as it allows them the […]

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How to Get First Time Customers Into Your Restaurant

How to Get First Time Customers Into Your Restaurant

Trying a new restaurant can be a gamble for customers—no one wants to waste their hard-earned money on a meal that turns out to be subpar. That’s why attracting new customers can sometimes feel like an uphill battle. It’s your job to convince customers that your restaurant won’t disappoint them. […]

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20 Things Your Service Staff Should NEVER Do

20 Things Your Service Staff Should NEVER Do

Owners and managers are sometimes blinkered as to the actual experiences being had by their customers as they delegate more and do the “top level” thinking. With this in mind, now is a good time to sit down with your staff and remind them of this list of 20 things […]

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8 Things Hosts and Servers Should Never Say

8 Things Hosts and Servers Should Never Say

Of course the quality of your food is important, but nothing turns customers off more quickly than bad service. If servers or hosts interact with customers in the wrong way, those customers probably won’t be back. So what should your employees do? Read on to find out the things servers […]

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Study Shows Frontline Service Stress Can Lead to Revenge Behavior

Study Shows Frontline Service Stress Can Lead to Revenge Behavior

Chances are you’ve heard that awful old joke about the waiter slipping an illicit ingredient into the salad dressing of a customer who’s pissed him off. No? Well, listen up anyway. A just-released study from Baylor University’s Hamkamer School of Business is replete with statistical proof of why it pays […]

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6 Things to Do During a Slow Bar Shift

If every shift is busy, chaotic and clad in sales – stay where you’re at for as long as you can and bask in the glory. If you’re like the rest of us, you will encounter slow shifts at the bar from time to time. Instead of being bored to […]

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Food Service & Hospitality Expert Shares Advice on Great Customer Service

Local Resident becomes published author and helps others to improve their customer service levels. Gulfport Resident and Hospitality expert James L. Poling has published a valuable resource for service professionals titled The Waiter’s Tips. Poling has thirty years plus experience in all aspects of the food and beverage industry. After […]

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wait(er) Magazine Now on iTunes

Digital magazine wait(er) Magazine has just released its fourth issue on Apple iTunes, making its unique perspective from restaurant service workers available to a wider audience. “After quietly publishing three issues on the Internet and for the Amazon Kindle digital platform, we decided it was time to reach out to a […]

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Author Throws Down the Gauntlet to Bring Back Great Customer Service

Perry Ludy Follows His Award-Winning Business Management Book “Profit Building: Cutting Costs Without Cutting People”  with “No Lizards in My Shoes: How to Motivate Good People to Bring Back Great Customer Service,”  Taking a Fresh Approach While Providing Practical Tips to Dramatically Improve Customer Service in Any Business or Organization […]

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Starbucks Puts Quality Over Quantity

Starbucks is taking a step that at first seems a little odd: the firm has ordered its baristas to slow down.  Instead of grinding the beans at the beginning of the day, they’re to recreate a little theater by grinding them fresh for each batch; instead of working on a […]

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