Category Leader Continues to Partner With Leading Restaurant Brands Including Joella’s Hot Chicken and Southern Classic Chicken to Elevate Guest Sentiment
Tattle, the restaurant industry’s go-to source for data-focused insights, is kicking off the year strong by partnering with two beloved chicken concepts, Joella’s Hot Chicken and Southern Classic Chicken. With 14 locations across the country, Louisville-based Joella’s Hot Chicken is known for its hot chicken and made-from-scratch Southern sides. Southern Classic Chicken is growing and has been a family institution in North Louisiana for almost 35 years, being dedicated to serving the best fried chicken and sides to the communities their 18 restaurants serve. Both concepts will utilize Tattle to further deepen their guest loyalty.
The partnership with Joella’s Hot Chicken and Southern Classic Chicken builds on the momentum Tattle has within the Hot Chicken and Fried Chicken space, as the company is working with various other category leaders, including the rapidly-growing Dave’s Hot Chicken.
Tattle is a customer feedback technology platform built with an open API in order to collect guest feedback and measure satisfaction across all-digital ordering channels. Using AI, Tattle recommends the most high-impact operational area for improvement across restaurant locations to drive the greatest increase in guest satisfaction.
“We value feedback here at Southern Classic Chicken and Tattle is the perfect platform for us to extract that information in a noninvasive way from our customers, and apply it back to our operations in an effort to get better,” said Tom Gerdes, Vice President of Operations at Southern Classic Chicken.
Additional Tattle integration benefits include:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
- 7% total guest feedback penetration and a 94.3% survey completion rate of a 50-60 question survey
- Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
- Leverages AI to identify and recommend high-impact operational categories for improvement across each location
- Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
- Incident Management System for guest recovery of 100% of guests using Apology emails and Oops! Card rewards
“Tattle’s technology has been a game changer for the hospitality industry, providing detailed data and insights on guest satisfaction to improve operations and elevate the customer experience across multiple channels,” said Tattle CEO/Founder, Alex Beltrani. “We’re excited to continue our growth and partner with more businesses across the country who want to provide best-in-class customer loyalty and valuable insights to improve their business.”
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as MOD Pizza, Bareburger, Farmer Boys, Blaze Pizza, The Halal Guys and many more. For more information, please visit https://get.tattleapp.com.
Founded in 1989 and franchising since 2020, Southern Classic Chicken prides itself on serving fresh, delicious fried chicken at a price point that provides an incredible value. Founded by three family members, Southern Classic Chicken offers high-quality comfort food in a quick and effective manner through its walk-up and drive-thru restaurant model. Southern Classic Chicken has 18 locations open throughout the South.
Founded in 2015, the company now includes 14 locations throughout Florida, Georgia, Indiana, Kentucky, and Ohio. It offers dine-in, pick-up and delivery, and select locations offer a drive thru. Joella’s has won numerous accolades including the 2020 QSR magazine 40/40 List of Hottest Startup Fast Casuals, the 2018 Best of Louisville Reader’s Choice Award for Best Fried Chicken Restaurant and Best Chicken in the Bluegrass State. For more information visit us at www.joellas.com. Follow us on facebook.com/joellashotchicken, Instagram @JoellasHotChicken and Twitter @Joellaschicken.
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