Existing Integration with Olo and Punchh Support Restaurant Operations Teams Seeing to Drive Elevated Guest Satisfaction
Tattle, an innovator in the customer experience improvement (CXI) category, continues to be an operational game changer for restaurant and hospitality brands, from mid-market to enterprise. With more than 400 locations across the globe, Hooters, the iconic brand known for its world-famous chicken wings, is now implementing Tattle’s customer feedback technology platform in all domestic restaurants.
Built with an open API in order to collect guest feedback and measure satisfaction across all-digital ordering channels, using AI, Tattle recommends the most high-impact operational area for improvement across restaurant locations to drive the greatest increase in guest satisfaction.
The Tattle integration is a seamless transition for Hooters, as Tattle’s technology is already integrated with Olo and Punchh, both platforms being utilized system wide by the iconic brand.
“Tattle has been a game changer in furthering Hooters’ commitment to providing an exceptional customer experience and expanding its standout position among full-service restaurants,” said Chip Davis, director of operations at Hooters. “The platform allows us to proactively gauge our customer satisfaction, gain comprehensive, invaluable insight to exceed the needs of those who dine with us and enhance our overall operations. Fulfilling our customer’s expectations is our top priority, and Tattle is a crucial tool to ensure we execute that mission.”
With over 25+ integrations with most major ordering, payment and loyalty software out there, Tattle is able to provide brand partners with:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
- 7% total guest feedback penetration and a 94.3% survey completion rate of a 50-60 question survey
- Causation-based survey format to uncover factors affecting customer satisfaction inside traditionally ambiguous operational categories , i.e. going beyond “Order Accuracy” to identify “Uneven Topping Distribution” as a driving factor of negative guest experience
- AI-driven recommendations on high-impact operational categories for improvement across locations
- Automated location-level monthly objective-setting that results in 84% probability of revenue increase
- Incident Management System for guest recovery at scale with automated apology emails and loyalty rewards
“Tattle’s technology has been a game changer for the hospitality industry, because it sheds light on historically ambiguous feedback data that often leaves operations teams clueless as to how to improve,” said Tattle CEO/Founder, Alex Beltrani. “We’re excited to continue our growth and partner with Hooters’ locations, empowering them with the best Customer Experience Improvement (CXI) tool that truly bridges the gap between their operations teams and their customers.”
Hooters of America, LLC, is the franchisor and operator of more than 410 Hooters restaurants in 38 states and 24 countries. Known for its world-famous Hooters Style chicken wings, the first Hooters opened its doors in 1983 in Clearwater, Florida. Expectations were so modest at the time that the simple fact the doors opened was deemed worthy of a toast. Since then millions have been liberated from the ordinary at Hooters while enjoying great food, fun and one-of-a-kind hospitality that can only be served up by the Hooters Girls. For more information about Hooters visit www.hooters.com or follow at twitter.com/hooters, facebook.com/hooters, instagram.com/hooters or on Snapchat at “hooters.”
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as MOD Pizza, Bareburger, Farmer Boys, Blaze Pizza, The Halal Guys and many more.