Posted on April 23, 2015.
If you want to make a chef or restaurateur bristle, just mention Yelp. Of the first 20-plus people contacted to discuss their opinions of the review site, not one was willing to open up, most likely out of fear of “poking the beast,” as one publicist put it. Then a […]
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Posted on March 25, 2015.
Restaurant inspections, which are usually conducted by city or county health departments, vary across the country in frequency and in how scores are computed and citations are handled. Most, however, include surprise inspections and cite restaurants for high-risk violations, such as a refrigerator’s temperature not being set at the proper […]
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Posted on February 13, 2014.
It’s a given that your bar or restaurant will get a negative online review at some point. Not even the best businesses get perfect reviews! But what about when the negative reviews are actually scams? Believe it or not, this can actually happen. Have you ever had a customer in […]
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Posted on February 12, 2014.
Yelp can be both blessing and a curse for your business. It’s awesome when customers sing your praises and talk about the delicious food and stellar service they received. These are the reviews you want everyone to see! But, unfortunately, not every customer will be happy, and these unhappy customers […]
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Posted on November 6, 2013.
New reputation management tool allows businesses in the hospitality industry to effectively monitor major review sites and win their guests back if mistakes in service have been made – and improve their ratings at the same time. Today, Hospitality Defender launched its new, proprietary relationship management system focused on tracking […]
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Posted on December 17, 2012.
If you’re unfamiliar, Yelp.com is a darn useful web directory service that can help you find a nearby business of any kind by proximity, address, phone number, and user review. TripAdvisor is similar, but provides a narrower focus from a traveler’s perspective. Yelp also offers users the ability to rate […]
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Posted on December 5, 2012.
Closely, a technology company dedicated to helping small businesses drive revenue and high quality return visits, has announced the availability of Perch, its free mobile app that gives restaurants real-time insights into the social media and promotional activity of nearby businesses. Closely also announced integration with Yelp to alert businesses […]
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Posted on August 1, 2012.
Restaurant Sciences, a provider of restaurant industry information and analytics, today released Foursquare statistics from its Restaurant Internet Marketing Study (RIMS). According to the study, Foursquare is gaining widespread acceptance among restaurants and their patrons, and outpacing Yelp’s popularity in key areas. Among the findings: 86 percent of chain restaurants […]
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Posted on July 3, 2012.
Scammers are making some restaurants an offer they can’t refuse: A payoff or discount, or they’ll post a nasty rating on online review sites like Yelp! or Angie’s List. There’s no real data showing how often it’s happening, but anecdotal evidence suggests cyber-extortion is on the rise: scammers know online […]
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Posted on February 2, 2012.
Pizza Lovers Now Have a One-Stop Shop For Pizza Available At iTunes Store Pizza lovers rejoice! Now, users with iOS devices who crave pizza have an all-in-one app to fulfill their pizza cravings. Mobi Pizza (http://mobipizza.us/) is the only independent app where pizza lovers can play the entertaining “Pizzeria Challenge” […]
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Posted on October 14, 2010.
If you’re going out for dinner, you might want to check your computer or mobile device before you leave to see what the specials are for your favorite restaurant. Restaurants have been taking advantage of the various social media to showcase their menus. It is not enough just to have […]
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