How Restaurants Are Using Technology to Deliver Better Customer Service



The next frontier for social media and smartphones may well be the restaurant table.

Consumers want to see the new technology they use integrated into their dining experience, a new study from Technomic on consumer-facing technology shows, especially if it will speed up the process of getting their meal or paying their bill.

Just over half of respondents to the survey said it’s important for restaurants to start using these technologies, and that they expect to use technology more often in the coming year to order food.

So far, restaurants have been slow to take to technology, but a few chains are breaking new ground.

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