Tennessee Chain Selects Waitbusters Call Concierge Software to Assist With Customer Support



Tennessee Chain Selects Waitbusters Call Concierge Software to Assist With Customer Support

Waitbusters, LLC announced today that the La Fuente Mexican Restaurant group selected their Call Concierge support software to assist with customer service in four of their Tennessee locations and Alabama location. Call Concierge evolved from necessity due to the worldwide labor shortage crippling the restaurant industry.  La Fuente, like many other establishments, felt this pain and jumped at the opportunity to add the latest technology from Waitbusters to assist their staff and customers.

The benefits for both the restaurant staff and customers are tremendous and include:

  • Eliminating errors and stress caused by juggling phone calls and in person questions and needs;
  • Customers receive immediate answers from the touch of a button instead of waiting for staff to assist them in the lobby or place them on hold for long periods of time;
  • Managers have an extra “set of hands” to answer basic questions via telephone when staff is limited;

The other exciting part about Call Concierge is the ability for the prompts to be personalized.  The automated voice answering service can include your own voice or a voice of your choosing.  You select the prompts and the script that you want to walk your customers through. With La Fuente for example, customers can call and be directed through the voice prompts towards an SMS, to place an order for pickup, place an order for delivery or to get directions.  With Call Concierge, customers get what they need when they need it and you retain their loyalty.

About Waitbusters Digital Diner

Waitbusters LLC, a service-disabled veteran owned company, is a provider of innovative restaurant technology solutions. Its Digital Diner solution offers restaurants the ability to create better experiences for their guests, save money, create new revenue streams, become more profitable, and find and retain happy customers.

Waitbusters Digital Diner provides:

  • Online Ordering & Commission Free Delivery
  • Delivery Driver Logistics
  • Call Concierge
  • Wait Line and Reservations & Table Management
  • Social Media Marketing
  • SMS Text Message Marketing
  • Loyalty & Rewards

E-mail sgau@waitbusters.com to schedule a demo or check out www.waitbustersdining.com.

Established in 2000, La Fuente first opened in the small town of Fayetteville, TN by Roger and his Guadalajaran born wife, Ana.  She wanted to bring her love of food and high quality Mexican delights to the area and the two worked endlessly to make their dream a reality.  They since opened additional locations in Lewisburg, Pulaski, Columbia and Meridianville, AL.  Check them out online here:  https://www.lafuenterestaurants.com.