QSR’s Innovative CSK and TeamAssist Helps Veggie Grill Deliver Value and Convenience While Enhancing Team Efficiency and Productivity
QSR Automations, provider of the ConnectSmart in-store, online, and mobile connected technology solutions for restaurant businesses worldwide, is implementing the ConnectSmart Kitchen (CSK) kitchen display and ConnectSmart TeamAssist recipe viewer graphical software solutions along with its reliable restaurant hardware to help Veggie Grill serve their guests faster and with greater accuracy. The CSK ensures Veggie Grill can achieve and track its goal of completing orders within five minutes, while TeamAssist puts accurate preparation instructions at the cooks’ fingertips.
“Everyone at Veggie Grill is a part of a mission to change the way people eat, think, and talk about vegetarian food,” said Greg Dollarhyde, chief energizing officer for Veggie Grill. “Our accountability to our team is to give them the tools they need to operate at top efficiency, and our partnership with QSR allows us to deliver consistent convenience to our guests. With QSR’s CSK, we capture our kitchen timing and know our performance while meeting goals at high-volume sales periods.”
Using the CSK and TeamAssist, Veggie Grill ensures that every menu item is completed quickly and accurately. With the CSK, the kitchen is coordinated to improve throughput because each item from an order is displayed at the specific kitchen station responsible for preparing that item. The Veggie Grill team members know with a glance the status of items and orders at the expeditor stations. Ease and accuracy of customization is crucial to the Veggie Grill guest experience, and QSR’s CSK helps the kitchen team prepare modified items more accurately. TeamAssist enables Veggie Grill to graphically present key recipe information — including photos and videos — to in-store team members when, where, and how the information is needed.
“Veggie Grill offers numerous options for our guests with specific dietary needs — and QSR’s TeamAssist solution puts the guests’ requests in full view of the cooks,” added Dollarhyde. “With TeamAssist, cooks can reference assembly instructions and photos or video on any item at their command quickly and without leaving their stations. This increases order accuracy and consistency of presentation.”
In addition to the efficiency benefits, the CSK gives Veggie Grill access to extensive production data and speed of service metrics. For instance, Veggie Grill operators can compare the kitchen data to sales and labor data, and share key findings with the restaurant teams that improve throughput and team efficiency.
QSR’s flexible solutions also allow Veggie Grill to use different hardware based on the needs of the various kitchen stations. With QSR’s xCeed® kitchen controller powering each station, Veggie Grill uses touch screens to perform bump actions at certain stations. QSR’s KP-7500™ keypad and QSR’s patent-pending TouchBump™ power the stations that require a combination of touch and key functionality.
Veggie Grill, headquartered in Santa Monica, Calif., is a premium fast-casual restaurant chain that features craveable 100-percent plant-based soups, salads, burgers, hot sandwiches, desserts and organic teas. Veggie Grill currently has 18 locations along the West Coast with additional locations opening soon. Become a fan of Veggie Grill on Facebook at http://www.facebook.com/veggiegrill or follow on Twitter at http://twitter.com/veggiegrill.
Established in 1996, QSR Automations provides revolutionary in-store, online, and mobile guest management systems to help restaurant businesses of all sizes and concepts around the world — including table service, quick service, fast casual, bar, concession, pizza, multi-concept, and other unique dining environments — to measurably increase efficiency and quality, creating positive and memorable guest experiences each and every visit. QSR’s robust ConnectSmart software and hardware solutions include kitchen display and recipe viewer, as well as seating and wait list management with web and mobile call aheads and reservations. Backed by QSR’s extensive experience with casual and fine dining operators, the innovative DineTime iPad apps enable restaurants to effectively organize and control wait lists, notify guests via text message, and perform seating management to improve speed and service while gaining access to real-time statistics and collecting valuable guest information. For further information on ConnectSmart, visit www.qsrautomations.com. Learn more and sign up for DineTime at www.dinetime.com. Or contact QSR at firstname.lastname@example.org or 502-297-0221.
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