Tattle, the AI-driven survey platform providing the restaurant industry with actionable, data-driven insights into guest sentiment, today announced that Yoshinoya America, known for its artisanal Japanese-inspired rice bowls, has engaged the company to measure omni-channel guest sentiment and manage customer feedback. Tattle will support Yoshinoya America by turning customer feedback data points into operationally simple, actionable steps, enabling Yoshinoya’s leadership and restaurant-level teams to have a clear insight into what’s impacting guest sentiment, and ultimately sales.
“We were looking for a way of using customer feedback to quantify the impact of the changes we were making, such as upgrades to our menu items, and level set where our guests think we do well,” said Damon Thomas, VP of Operations at Yoshinoya America. “And Tattle allows us to directly collect the vast amount of guest feedback data that allows us to measure and track exactly that.”
Tattle is an AI-driven, customer feedback technology platform built with an open API that simplifies the guest feedback process. Using artificial intelligence, Tattle measures satisfaction across all-digital ordering channels and then makes recommendations for highly-impactful improvements to operational areas across restaurant locations in order to drive the greatest possible increase in guest satisfaction.
Additional Tattle integration benefits include:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
- 10% average guest feedback penetration and a 94.7% survey completion rate of a 50-60 question survey
- Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
- Leverages AI to identify and recommend high-impact operational categories for improvement across each location
- Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
- Incident Management System for recovering 1 in 3 guests with email templates and automation
“Tattle’s technology has been a game changer for the hospitality industry, providing detailed data and insights on guest satisfaction to improve operations and elevate the customer experience across multiple channels,” said Tattle CEO/Founder, Alex Beltrani. “We’re excited to continue our growth and partner with more businesses across the country who want to provide best-in-class customer loyalty and valuable insights to improve their business.”
Tattle is the only Customer Experience Improvement (CXI) platform built to help the hospitality industry by collecting actionable feedback data by interacting with their customers where they make transactions. Using existing third-party tools and API integrations, Tattle connects brands with their guests at every touch point of the customer journey. Through their AI, Tattle recommends the most opportunistic operational area for improvement at each of our partners’ locations to drive the greatest increase in guest satisfaction. Tattle powers the operational improvement strategy for industry leaders, such as Hooters, MOD Pizza, Dave’s Hot Chicken, Farmer Boys and more. For more information, please visit https://get.tattleapp.com.
Fresh, wholesome Japanese-style cuisine is the essence of the Yoshinoya Japanese Kitchen menu. Dating back to 1899 with the opening of its first restaurant in Tokyo, Japan, Yoshinoya is among the oldest quick-service restaurant chains in operation. Throughout its century of experience, Yoshinoya continues to grow aggressively while operating or franchising more than 2,000 restaurants in Japan, Mainland China, Shanghai, Taiwan, Hong Kong, Singapore, Philippines and the United States, including over 100 locations in California. The menu is based on fresh ingredients served in a variety of rice bowls, including the original Beef Bowl that started it all in 1899. For more information, visit the company’s website.
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