It’s official: BIGGBY COFFEE isn’t just serving up great lattes – they are seriously excelling at making people’s days better! The people-focused coffee franchise, which boasts over 450 locations, has been recognized on the Forbes Best Customer Service 2026 list, ranking No. 115 among the top 300 brands nationwide.
This isn’t an award you can buy; it comes straight from the customers! The annual ranking, conducted in partnership with customer-insights firm HundredX, was determined by an extensive online survey that gathered over 3.8 million ratings from 158,000 consumers across 3,500 brands. When guests consistently report positive experiences in areas like speed, accuracy, and personal interaction, you know the brand is doing something right.
Culture Over Department
For the team at BIGGBY COFFEE, this honor validates a mission that goes far beyond the beans.
“This recognition means a lot because it comes straight from our customers,” said Erin Kaylor, president of BIGGBY COFFEE. “Every day in our stores, our baristas work to make people feel seen, valued and cared for. Customer service isn’t a department here, it’s our culture. Being named to this list affirms that the moments of connection we focus on are making a real impact.”
In the competitive restaurant industry, brands are judged heavily on speed and accuracy. BIGGBY’s placement proves that their commitment to efficiency doesn’t sacrifice the warmth of the guest experience.
“We believe people always remember how you make them feel,” added Mike McFall, CEO of BIGGBY COFFEE. “From the very beginning, our purpose has been to make the world a better place. When guests walk into a BIGGBY café, we want them to leave feeling better than when they arrived.”
This award comes at a strong time for the franchise, which continues to expand its locations and recently committed to achieving 100% Farm-Direct coffee purchasing by 2028. It seems their commitment to quality sourcing and quality connections is the perfect blend for success.
For more information on BIGGBY COFFEE or franchise opportunities, visit BIGGBY.com.
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