Chenee Capuyan, a McDonald’s restaurant employee from Davao Del Sur, Philippines, stunned celebrity judges and an audience of more than 14,000 with a powerful performance of Destiny’s Child’s “Stand Up for Love” to win the Voice of McDonald’s global singing…
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Why did the downtown restaurant close? The downtown restaurant opened about a year earlier. I wasn’t surprised that it closed. I was surprised that it stayed open so long. It was around the corner from my office. I walked past…
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Whenever we decide to run an e-mail marketing campaign, we tend to agonize over the content and how to maximize our results. The first objective should always be, what are the results I’m trying to achieve with the campaign? Who…
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The multiple award-winning Restaurant Manager’s Handbook is the best-selling book on running a successful food service. Now in the fourth completely revised edition, nine new chapters detail restaurant layout, new equipment, principles for creating a safer work environment, and new…
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Anthony Bourdain has been away from Brasserie Les Halles, where he last worked as a chef nearly a decade ago. Given the opportunity to spend another day on the job; he re-evaluates his skills in the kitchen, his love of…
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While a lagging economy can offer a great excuse for a downturn in sales, you still have to ask the hard questions about why you’re not growing.
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Without a health inspection, your restaurant could fall victim to a foodborne-illness outbreak that could ruin your establishment's reputation and even force you to close your doors.
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  As a young operator, I always hated complaints. Complaints often seemed like a personal affront. I tried very hard to make it right for my guests and when they complained, it felt like a knife in the heart. I…
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All too often we hear managers say things along the lines of "My store would be successful, if it weren't for . . . ". These managers can give you a long list of reasons for their operation's poor performance,…
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There’s no question about it: If you own a restaurant, you want repeat business. Consistently serving good food and providing excellent service is a huge part of fostering customer loyalty. However, it never hurts to stay in touch with your…
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Having your own restaurant is one of the most fulfilling and enjoyable business ventures. Food is a renewable commodity. This means that people won’t stop looking for different sources of food because dining out is entertaining as well as functional.…
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When was the last time you held a really world class staff meeting? I’m talking about a gathering that was so enjoyable and productive that people left more energized than when they arrived! Did you even realize that such a…
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The continuous mission for every restaurant owner, even successful ones, is to increase restaurant sales. With so many dining establishments vying for a customers business, effective marketing measures are key ingredients for attracting customer attention, establishing your restaurants identity and…
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 Plan your shifts ahead of time How many managers do you know that have no idea who is on their schedule before that shift actually arrives? These are the same managers who are never prepared for the possibility of being…
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