American Customer Satisfaction Index

Chick-fil-A Tops Quick-Service Restaurants for 11th Straight Year Despite Slowest Growth in Two Decades, ACSI Data Show

Amid rising food prices and shifting consumer preferences, the restaurant industry is facing a dilemma of "super size" proportions.

June 23, 2025 · ·

ACSI: Improving Quality Pays Off in Higher Customer Satisfaction for Fast Food; Full-Service Restaurants Dip but Remain Near Top of Index

Consumers Chill on Chipotle; Chick-fil-A Widens Lead; McDonald’s Rebounds; Cracker Barrel Leads Full-Service Restaurants Improvements in quality are behind a…

June 21, 2016 · ·

ACSI: Customer Satisfaction Steady for Full-Service Restaurants; Fast Food Declines as Consumers With More Purchasing Power Prefer Quality Over Price

Texas Roadhouse, Chick-fil-A Debut on Top; McDonald’s Drops Again; Strong ACSI Entry by Chipotle and Panera Customers are less satisfied…

June 30, 2015 · ·