Leading Hospitality CX Platform Raises Funding from Tattle Insiders, Flow Capital and Contour Ventures to Fuel AI Expansion and Client Base Growth
Tattle, the hospitality industry’s leading AI-enhanced, improvement-focused customer experience (CX) platform, today announced the successful completion of a $5 million strategic funding round. The oversubscribed round was led by existing long-term Tattle insiders, Flow Capital and Contour Venture, demonstrating investors’ continued confidence in Tattle’s market-leading position and growth trajectory.
This substantial capital infusion positions Tattle to expand its rapidly growing enterprise client base, capitalizing on the platform’s proven ability to deliver transformative results for large-scale hospitality groups, while fueling the continued rollout of its revolutionary AI Coach technology to cement its position as the definitive data-centric CX platform for multi-unit hospitality brands seeking measurable operational improvements.
Alongside the recent financing, Tattle announced the appointment of Kevin Quinn to its Board of Directors. Mr. Quinn is a seasoned finance executive and retired Partner and Co-Head of Global Technology Banking at Goldman Sachs, with over 25 years of experience advising and scaling high-growth companies in the technology and consumer sectors. Most recently, he served as a senior advisor to the U.S. Department of Commerce’s CHIPS for America program, an initiative to promote domestic semiconductor innovation and manufacturing.
Revolutionary AI Coach Driving Record Results Across Portfolio
The funding comes on the heels of Tattle’s game-changing AI Coach launch, which has already delivered exceptional results for leading hospitality brands. The proprietary AI technology, powered by Anthropic’s advanced language models and trained on Tattle’s vast database of over 13 billion guest feedback data points, transforms raw customer insights into location-specific, actionable improvement strategies within seconds.
Cotton Patch Cafe, a 48-location casual dining chain, witnessed remarkable results within 90 days of implementing AI Coach across all units, achieving a 27% increase in top box satisfaction scores with 100% engagement rate from General Managers. This unprecedented level of operational improvement and engagement has positioned AI Coach as the industry’s most effective tool for driving consistent, measurable guest experience enhancements.
“AI Coach represents the future of hospitality operations. It’s like having a veteran operational analyst for every restaurant, trained specifically on your brand standards and constantly adapting to new feedback,” said Alex Beltrani, CEO and Founder of Tattle. “This funding round validates our vision of creating the hospitality industry’s first truly intelligent, improvement-focused CX platform that doesn’t just collect data, but drives real operational transformation at scale.”
Market Leadership Through Innovation and Scale
Tattle currently serves over 250 restaurant partners globally, including industry leaders such as Chili’s, Hooters, Freddy’s, Mellow Mushroom, Bonchon and more. The company’s comprehensive suite of AI-powered tools delivers an average 10% guest feedback penetration rate with an industry-leading 94.7% survey completion rate, providing unmatched data depth and actionable insights. On top of satisfaction improvement, Tattle is also the go-to all-in-one platform for guest recovery, online review (reputation) management, menu item level insights, location benchmarking and more.
The platform’s sophisticated technology stack seamlessly integrates with nearly 40 different ordering, POS, and loyalty providers, making it the go-to solution for brands seeking to optimize their entire guest experience ecosystem. Tattle’s causation-based survey methodology identifies specific operational factors driving guest satisfaction, enabling precise targeting of improvement efforts that deliver measurable ROI.
Strategic Investment Fuels Aggressive Expansion
Flow Capital’s substantial follow-on investment underscores the strong institutional confidence in Tattle’s market opportunity and execution capabilities. And the addition of Contour Ventures brings valuable strategic expertise and network access that will accelerate Tattle’s expansion into new hospitality verticals and geographic markets.
Other Key Benefits of the Tattle Platform
Beyond AI Coach, Tattle continues to expand its comprehensive CX platform with advanced features including:
- Omni-channel satisfaction measurement across all guest touchpoints (dine-in, takeout, delivery, drive-thru, curbside)
- Menu item-level analytics for LTO optimization and marketing campaign design
- Automated incident management with proven guest recovery rates of 1 in 3 dissatisfied customers
- Integrated social and public review management providing unified brand reputation oversight
- White-glove Quarterly Business Reviews and competitor benchmarking to give brands a 360-view into their operational and guest experience performance
Tattle is the leading AI-enhanced, improvement-focused customer experience platform built specifically for multi-unit hospitality brands. By seamlessly integrating with the restaurant technology ecosystem, Tattle connects brands with their guests at every touchpoint of the customer journey. The company’s AI technology instantly translates guest feedback across all ordering channels to generate location-specific action items, empowering operations, marketing, and training teams to drive measurable improvements in guest satisfaction and revenue.
Currently active at restaurant locations globally, Tattle serves 250+ leading hospitality brands including Chili’s, MOD Pizza, Hooters, Freddy’s, Mellow Mushroom, Huey Magoo’s, and many others. The platform processes billions of guest feedback data points annually, making it one of the hospitality industry’s most comprehensive and intelligent CX solutions.
For more information about Tattle and its AI Coach technology, visit GetTattle.com.
Flow Capital Corp. is a publicly listed provider of flexible growth and alternative capital solutions dedicated to supporting market-leading high-growth companies. Since its inception in 2018, the company has provided financing to businesses in the US, the UK, and Canada, helping them achieve accelerated growth while minimizing dilution and retaining founder control. Flow Capital focuses on revenue-generating, VC-backed, and founder-owned companies seeking growth capital to drive their continued expansion.
Learn more at FlowCap.com.
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