Customer Experience Improvement (CXI) Leader for Hospitality Expands Partnership Base With Rapidly-Growing Pizza Brand
Tattle, the industry-leading all-in-one, AI-driven guest feedback and CX management platform that helps restaurant brands immediately improve guest satisfaction and revenue, today announced that Toppers Pizza will utilize Tattle to measure omni-channel guest sentiment and boost operational performance.
Founded in 1991, Toppers Pizza has been redefining the quick-service pizza space with its unmatched customer service and bold flavors for over three decades. Headquartered in Whitewater, Wisconsin, the chain has 70 locations in the United States and is rapidly expanding. Known for its innovative menu options, signature Topperstix, and fresh, high-quality ingredients, Toppers has established itself as a leader in the better-pizza category.
With the Tattle partnership, Toppers operators from executive leadership, to franchisees, to general managers will be able to automatically and privately survey guests after an experience, gaining a deep understanding into the performance of each operational category including Food Quality, Hospitality, Accuracy, and Speed of Service along with their underlying factors such as Temperature, Texture, and Greetings. The vast volumes of guest feedback data feeds Tattle’s proprietary AI algorithms, which then generates monthly objectives and action items for each location that best improve guest satisfaction and revenue – while being fully compliant with Toppers brand standards and SOPs.
In addition, Toppers Pizza’s operators will be able to recover guests in real time, manage and respond to all online reviews, dive deep into menu item-level insights, benchmark location performances and more inside Tattle’s all-in-one dashboard.
“At Toppers, we’ve always believed in never settling for anything but the best when it comes to our food and service,” said Pete Rondello, Director of Training at Toppers Pizza. “Tattle’s AI-powered platform aligns perfectly with our mission to deliver exceptional guest experiences at every touchpoint. This partnership gives us the tools we need to maintain our high standards while scaling our operations and ensuring every guest receives the attention they deserve.”
Tattle is an AI-driven customer feedback technology platform built with an open API that simplifies the guest feedback process. Using proprietary AI algorithms, Tattle measures satisfaction across all ordering channels and makes recommendations for highly-impactful improvements to operational areas across restaurant locations in order to drive the greatest possible increase in guest satisfaction.
Additional Tattle integration benefits include:
- Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, and Curbside pickup
- In-depth menu item-level feedback for optimizing menus, LTOs, recipes, and kitchen operations
- Management of all online public reviews within one single dashboard
- 10% average guest feedback penetration and a 94.7% survey completion rate on a 50-60 question survey
- Causation-based survey format to identify specific factors that negatively impact operational categories
- AI-powered identification and recommendation of high-impact operational categories for improvement across each location
- Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
- Incident Management System for recovering 1 in 3 guests with email templates and automation
“Tattle is on a mission to revolutionize how restaurants manage their CX, operations and guest feedback,” said Alex Beltrani, founder and CEO of Tattle. “We’re thrilled to partner with Toppers Pizza, a brand that shares our commitment to never settling for anything less than exceptional. Their focus on innovation and quality makes them an ideal partner as we continue to push the frontier of operational CX in the hospitality industry.”
Tattle is the leading feedback and guest experience improvement platform built for multi-unit hospitality brands. By seamlessly integrating with the restaurant technology ecosystem, Tattle connects brands with their guests at every touchpoint of the guest journey. Tattle’s AI can instantly translate guest feedback across all ordering channels to generate location-specific action items, and empowers operations, marketing, and training teams to drive measurable improvements in guest satisfaction and revenue. Currently Tattle is active at over 15,000 restaurant locations, including hallmark brands such as Chili’s, CAVA, Hooters, Freddy’s Mellow Mushroom and more. For more information, visit https://get.tattleapp.com.
Founded in 1991 and headquartered in Whitewater, Wisconsin, Toppers Pizza is a rapidly growing pizza delivery and carry-out chain with more than 70 locations across 12 states. Known for its innovative menu options, signature Topperstix, and commitment to using fresh, high-quality ingredients including 100% real Wisconsin mozzarella cheese and hand-cut vegetables, Toppers has established itself as a leader in the better-pizza category. The company’s mission is to set the standard for high-quality pizza while delivering exceptional customer experiences. For more information, visit Toppers.com.
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