Pollo Tropical, the Caribbean-inspired quick-casual restaurant chain known for its marinated chicken on the grill, recently announced the promotion of Vicky Timmer to the newly created position of Vice President of Operations.
Timmer, who joined Pollo Tropical in 2006, most recently served the company as Region Director. With more than 30 years of restaurant operations experience, including positions within the Pizza Hut and Burger King franchise systems, her new role will focus the brand on ensuring customer satisfaction.
“Vicky has been a big part of the growth of Pollo Tropical,” said Tim Taft, President and CEO of Fiesta Restaurant Group, the parent company of Pollo Tropical. “She will play an integral role in further strengthening our restaurant management teams as we focus on improving the customer experience in addition to expansion of the brand in new and existing markets.”
“It is very exciting to be part of a brand that has a passion to do great things.” said Timmer. “We will succeed by preparing our people, processes and systems to deliver a guest experience that is unmatched in our industry.”
Pollo Tropical, a part of Fiesta Restaurant Group, Inc., owns and operates 90 locations in the United States (Florida and Georgia) plus three licensed units located on college campuses in Florida. The company has more than 30 international franchised locations in Puerto Rico, the Bahamas, Ecuador, Honduras, Panama, Trinidad, Venezuela, and Costa Rica and has agreements in place for additional franchised units in Guatemala, Aruba, Bonaire, Curaçao and N.India. The first Pollo Tropical restaurant opened in 1988 in Miami, Florida. The unique restaurant concept is known for its fresh, never frozen, open flame grilled chicken, marinated in a proprietary blend of tropical fruit juices and spices, as well as authentic “made from scratch” side dishes. For more information on Pollo Tropical, including menu items and nutritional information as well as information about international franchising, visit online at www.pollotropical.com.