Chenee Capuyan Wins “Voice of McDonald’s” Global Singing Competition
Chenee Capuyan, a McDonald’s restaurant employee from Davao Del Sur, Philippines, stunned celebrity judges and an audience of more than…
How to Kill Your Restaurant’s Business Fast
Why did the downtown restaurant close? The downtown restaurant opened about a year earlier. I wasn’t surprised that it closed.…
How Viral Marketing Can Work For Your Restaurant
Whenever we decide to run an e-mail marketing campaign, we tend to agonize over the content and how to maximize…
The Restaurant Manager’s Handbook
The multiple award-winning Restaurant Manager’s Handbook is the best-selling book on running a successful food service. Now in the fourth…
Anthony Bourdain – No Reservations – Into the Fire
Anthony Bourdain has been away from Brasserie Les Halles, where he last worked as a chef nearly a decade ago.…
Growing Profits in a Shrinking Economy
While a lagging economy can offer a great excuse for a downturn in sales, you still have to ask the…
How to Prepare for a Health Inspection
Without a health inspection, your restaurant could fall victim to a foodborne-illness outbreak that could ruin your establishment's reputation and…
The Importance of Complaints
As a young operator, I always hated complaints. Complaints often seemed like a personal affront. I tried very hard…
Management Accountability
All too often we hear managers say things along the lines of "My store would be successful, if it weren't…
Email Marketing Keeps Customers in Constant Contact
There’s no question about it: If you own a restaurant, you want repeat business. Consistently serving good food and providing…
A Successful Restaurant Business Plan
Having your own restaurant is one of the most fulfilling and enjoyable business ventures. Food is a renewable commodity. This…
Toward More Effective Staff Meetings
When was the last time you held a really world class staff meeting? I’m talking about a gathering that was…
Proven Ways to Increase Restaurant Sales
The continuous mission for every restaurant owner, even successful ones, is to increase restaurant sales. With so many dining establishments…
Effective Shift Management
Plan your shifts ahead of time How many managers do you know that have no idea who is on their…