The Importance of Complaints
As a young operator, I always hated complaints. Complaints often seemed like a personal affront. I tried very hard…
Management Accountability
All too often we hear managers say things along the lines of "My store would be successful, if it weren't…
Email Marketing Keeps Customers in Constant Contact
There’s no question about it: If you own a restaurant, you want repeat business. Consistently serving good food and providing…
A Successful Restaurant Business Plan
Having your own restaurant is one of the most fulfilling and enjoyable business ventures. Food is a renewable commodity. This…
Toward More Effective Staff Meetings
When was the last time you held a really world class staff meeting? I’m talking about a gathering that was…
Proven Ways to Increase Restaurant Sales
The continuous mission for every restaurant owner, even successful ones, is to increase restaurant sales. With so many dining establishments…
Effective Shift Management
Plan your shifts ahead of time How many managers do you know that have no idea who is on their…